Tell us what you need help with and we’ll guide your enquiry. Whether it’s a question about using your heating, your service arrangements or the paperwork for your boiler, you can start with the office.
Questions after installation
Need help understanding your handover, controls or installation paperwork? Tell us your question and include your installation date or job reference if you have it.
Keep your boiler maintained in line with the manufacturer’s instructions. Annual servicing may be a condition of your warranty, so keep your service records safely.
If your boiler is showing a fault, tell us the brand, model and fault code. We’ll help establish the next step and confirm any chargeable work before it goes ahead.
Warranty terms vary by manufacturer and boiler. Ask us about your installation records, registration or service history; coverage depends on the terms of your particular warranty.
