Gas-fired central heating boiler
The main appliance that heats water for the central-heating system. The applicable terms must define which boiler faults and repairs qualify.
MPH HOME COVER • GOLD
Heating & hot water
Everything in Silver, adding radiators, heating pipework and hot-water components.
£20per month
Annual boiler service listed.
Read the current agreement before joining. No unlimited-cover or response-time promise is made.
What Gold looks after
Every component listed for this tier is explained below. Descriptions explain the component; they do not add a new benefit or settle the repair conditions.
RETAINED FROM THE PREVIOUS TIERAlso included: Boiler and heating controls
Boiler flue
The route that carries combustion gases safely out of the building. Flue scope must be checked against the installation and current terms.
Boiler controls
Controls associated with operating the boiler. Check the treatment of integrated controls and separate control equipment.
Thermostats and heating controls
Devices used to set or manage heating temperatures. Thermostats and heating controls are listed separately in the original booklet.
Circulating pumps
Pumps that move heating water around the system. Pump configuration varies between installations.
Motorised valves
Valves that direct water flow to heating or hot-water zones. Their location and system role should be confirmed.
Time clock or programmer
A controller used to schedule heating or hot-water operation. The precise controller scope needs confirmation.
Added at this level: Wider heating and hot-water system
Hot-water feeds
Feed pipework associated with the hot-water system. The booklet does not establish every pipe boundary or fault condition.
Expansion tanks
Expansion tanks used within relevant heating or hot-water arrangements. The system survey should establish what equipment is fitted.
Hot-water cylinders
Cylinders that store hot water. This item is relevant where a cylinder is present; not every boiler system has one.
Immersion heaters
Electric heating elements fitted to a hot-water cylinder. This listing does not establish general electrical-system cover.
Radiators
Heat emitters connected to the central-heating system. Radiator type, condition and repair scope need checking.
Radiator valves
Valves fitted to radiators to control or isolate water flow. Confirm the applicable repair and replacement terms.
Heating pipes
Pipework used to circulate heating water. Access, concealed pipes and specific fault conditions need confirming.
Heating fittings
Connections and fittings associated with the heating pipework. Their precise scope depends on the current agreement.
Your annual service, step by step
Ten checks listed in the original booklet, carried out where relevant and necessary for the fitted system.
- CHECK 01Visual inspection of the boiler
- CHECK 02Safe firing and operating checks to identify working faults
- CHECK 03Flue-gas analysis
- CHECK 04Opening and inspecting the boiler where necessary
- CHECK 05Flue and ventilation checks
- CHECK 06Checking and adjusting system pressure
- CHECK 07Cleaning the condensate trap
- CHECK 08Visual radiator checks and bleeding where necessary
- CHECK 09Cleaning the magnetic filter where fitted
- CHECK 10Checking pH levels and adding treatment where required
Servicing and repair scope are different. No general appliance or electrical-cover benefit has been added.
Three steps before joining
01 • CHOOSE
Check the listed scope
Compare the components with your home and the level of care you need.
02 • CONFIRM
Read the current agreement
Ask MPH to confirm eligibility, limits, fees, service timing, term and cancellation in writing.
03 • JOIN
Check the plan and price
Only complete the joining journey once its named plan, monthly amount and terms match your choice.
Your questions answered
Does an annual service mean every fault is repaired?
No. Servicing and repair scope are different. Each plan lists an annual service; repairs depend on the plan components and current agreement. No unlimited-repair promise is made.
Are parts, labour and access costs included?
The source booklet does not settle every cost condition. Ask for the current written agreement covering parts, labour, excesses, claim limits and access before joining.
How quickly will someone attend?
No response-time guarantee is made in this guide. Confirm the current attendance arrangements and how an urgent fault should be reported.
What should I check before signing up?
Confirm the named plan, monthly price, minimum commitment, service timing, exclusions, waiting period, renewal and cancellation. Do not assume that paying monthly means there is no minimum term.
Joining Gold
Existing signup route: £20 per month. This was checked without submitting a subscription or payment.
The Simply Collect page uses the label “MPH Boiler Service”. Confirm your chosen tier and repair scope with MPH before completing signup. For questions, use the current MPH contacts below.
Continue to Gold signup — Simply Collect ↗External Simply JOIN page. Opening this link does not activate cover. Check the selected plan and agreement before completing it.
Questions about Gold?WhatsApp Ewan ↗Email servicing
TAKE THE DETAILS WITH YOU
Your Gold plan brochure
Branded front cover, every listed component, annual service checks, joining guidance and important plan information.
Download Gold brochure (PDF)Plan documents and terms
Existing linked payment terms · Original MPH benefits booklet
The linked payment document covers service payments. Your current plan agreement determines repair cover. Confirm fees, claim limits, response arrangements, exclusions, renewal, cancellation and eligibility with MPH before joining.
Office contact: 0800 779 7778. Existing members should have their name, postcode and plan details ready. An enquiry does not confirm an appointment.